What do I need to know?

The security of client data is paramount. PwC continues to invest to keep up with ever changing industry standards and expectations from our clients.

Connect security features include:

• Encryption at rest and in transit with a multi-tiered security infrastructure
• Client access control through strong password protection including complex passwords and enforced password changes every 90 days
• Connect access management includes the option to apply additional restrictions for requests/ documents including:
  • restricting request access to only PwC administrators, request owners or requestees
  • restricting response document downloading
  • restricting reassignment of requests to request owners and requestees

Security reviews will be performed for the application and the hosting locations prior to any additional release. As with the current version of Connect, a security statement will be made available at the same time as the release.

Multi-Factor Authentication

Multi-factor authentication was implemented to further strengthen the security stance of PwC Connect. Now that multi-factor authentication is enabled, you will be required to authenticate via following steps in order to login. For example:

Step 1: Enter your username

Tip: Selecting ‘Remember me?’ will remember your username for subsequent logins. Please note that this option does not result in remembering your device. This can be done in Step 4 described below.

Step 2: Enter your password

Step 3: You will then be prompted to choose whether a one-time verification code will be sent to your registered email address or to a mobile phone via SMS or a phone call, if a phone number was previously registered.

You will retrieve that code from your email or mobile phone and enter it in Connect:

Enter your one-time verification code:

 

Step 4: Decide if you want your device to be remembered. This step will occur upon logging in for the first time and every 30 days thereafter if you have selected the ‘Yes’ option. This remembers the device and therefore users will not be asked to enter a code at every login.

 

If your organization has Federated with PwC and uses your organization login information to access Connect, your login experience will remain unchanged and no additional multi factor authentication will be required.

Select ‘Need Help?’ in the password verification screen for further login assistance.

If you are unable to receive a one-time verification code to the phone number(s) listed, contact your PwC point of contact for further assistance.

While Connect is available with various browsers, the preferred web browser is Chrome. Please reach out to your PwC team with any further questions about Connect.

Security statement

The Connect Security Statement is available for clients upon request.