PwC is committed to protecting your privacy. This privacy statement describes why and how we collect, use, and disclose personal information collected from individuals themselves or from other third parties in connection with PwC’s Zendesk instance at https://pwcit.zendesk.com (the “Portal”), and provides information about individuals’ rights with respect to their personal information. We may use personal information provided to us for any of the purposes described in the relevant section of this privacy statement or as otherwise stated at the point of collection.

Our goal is to process personal information as necessary for our legitimate business purposes in a transparent manner. If you have any questions regarding our privacy practices, please contact us as set forth in the Contact us section below.

“PwC” (and “we,” “us,” “our”) refers to the PwC member firm in the United States that: (1) is involved in providing or receiving services or products; (2) sends you communications; (3) posted a position for which you are applying; or (4) you have a role or relationship with, including through the use of and access to our websites and applications such as this Portal. Each member firm in the PwC network is a separate legal entity — if you are in a jurisdiction outside of the US, you may have a direct relationship with a non-US member firm. For further details, please see www.pwc.com/structure.

Users of our websites and applications (including pwcit.zendesk.com)

Information collection

When you use the Portal, we may collect:

• Identifiers & contact details: name, business email, phone number, company, role, office/location, and your Zendesk profile information.

• Ticket & interaction data: ticket subject and description, comments, chat transcripts, call recordings/voicemails, attachments you upload (which may include logs, screenshots, or documents), priority/impact fields, asset identifiers, and resolution history.

• Device/usage data: IP address, device/browser type and settings, operating system, time zone, language, session IDs, authentication and access logs, clickstream and feature usage, error/event logs, and performance metrics.

• Preference & consent data: notification preferences, subscription choices, cookie settings, and opt-in/opt-out records.

• Limited sensitive data (only if you choose to provide it): Do not include unnecessary personal or client-confidential information in tickets. If support requires it, provide only the minimum necessary and in accordance with PwC policy and your contractual obligations.

We collect personal information directly from you (e.g., when you submit a ticket or comment), from your employer (for account provisioning), from PwC systems that integrate with Zendesk (e.g., identity management, monitoring tools), and automatically through cookies and similar technologies.

Information use

We use this information for the following business purposes:

• Service operations: triaging, routing, investigating, and resolving support requests; providing status updates; enabling collaboration between requesters and support teams.

• Service improvement & analytics: measuring volumes and trends; improving response quality and time; training and quality assurance; detecting, preventing, and remediating incidents and fraud/abuse.

• Security & compliance: identity and access management, audit logging, legal/regulatory compliance, policy enforcement, and risk management.

• Communication: sending operational notices about tickets, outages, maintenance, changes to services, and relevant knowledge articles or satisfaction surveys (you can control certain non-essential communications in your preferences).

• Administration: maintaining the Portal, ensuring availability and performance, and supporting business continuity and disaster recovery.

Where required by law, we rely on consent (e.g., for certain cookies or specific optional communications). Otherwise, we process information based on legitimate interests in operating and improving the Portal and providing support, performance of a contract, and/or compliance with legal obligations.

Information retention

We retain personal information associated with tickets and Portal use for as long as needed to fulfill the purposes above, comply with legal, regulatory, and contractual obligations, maintain accurate records, and establish, exercise, or defend legal claims. Specific retention periods may vary based on ticket type, system, or legal requirements.

Information disclosure

We will only disclose personal information for a business purpose and when legally permitted. In addition to the general Information disclosure section below, Portal data may be disclosed to:

• Other PwC member firms to provide cross-territory support or where expertise or hosting resides in another territory.

• PwC service providers that support our IT operations (e.g., cloud hosting, monitoring, storage/backup, security, analytics, communications tooling).

• Law enforcement, regulators, or courts when required or permitted by law.

Do not upload third-party or client confidential information unless authorized and necessary for support, and use secure transfer channels where instructed.

Cookies and similar technologies

The Portal and its embedded services may use cookies, web beacons, pixels, and similar technologies for authentication, security, performance, analytics, and (where applicable) preference or campaign measurement. Where required, you may manage optional cookies via Cookie Settings on the Portal. You may also use an opt-out preference signal such as the Global Privacy Control (GPC); if detected, we will apply it to relevant cookie categories to the extent required by law.